RETURNS & EXCHANGES

If you change your mind for any reason within 30 days from the date you placed your online order, we offer refunds or store credit subject to the following conditions: 

 

REFUNDS

Refunds are applicable to full price items only.  All sale items are not refundable unless faulty. 

 

SALE ITEM RETURNS

Sale items are only eligible for a store credit. 

 

EXCHANGES 

Due to high sell through of stock, we are unable to offer exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order for a refund or store credit in accordance to our return conditions. 

 

RETURNS COST

Return shipping is at the cost of the customer.

 

ITEM RETURN CONDITIONS

The item must be returned in original condition: unworn, unwashed and unused, with original packaging and tags attached. If the returned item does not meet these conditions, your item will be returned to you at an additional charge. 

 

SWIMWEAR

All swimwear must be tried on wearing undergarments and returned in the original swimwear bag. The protective hygiene strip must remain in place and will not be accepted if removed or altered. 

 

PROCESSING TIME FOR RETURNS

You will receive an email notification from your courier when our team has received your return. After receiving this notification, please allow up to 3-5 business days for your return to be finalised.

You will receive a second email when your return has been processed. All funds should appear in your bank account within 5-10 business days of being processed. If your item is eligible for a refund, the funds will be returned to the original form of payment.

 

FAULTY ITEM RETURNS

If you believe your item has a fault, please contact our Customer Service team at info@tinynation.com.au with your order number and images of the fault. Our team will work to resolve this with priority. 

 

PROMOTIONAL ITEM RETURNS

Any full priced items purchased with a promotional code are eligible for a refund or store credit.  

 

RETURN TO SENDER PARCELS

If an order is returned due to an insufficient address, our Customer Service team will contact you to arrange re-delivery. Any customers who return an order and mark the parcel as Return to Sender will have the $10 shipping fee deducted from their return.